Ebooks are non-refundable. Delivery will be made via email, with a unique bookfunnel link. Emails may end up in your spam folder. Once the download code is used or has expired, you cannot use it again. Please download as soon as received to avoid any delivery issues. Bookfunnel will provide instructions on how to send to your preferred reading device or app. 

If you're having issues with the email or download link, email to us at leah-steele-shop@support.fourthwall.com. This quick and simple step will help us provide a speedy resolution.

Please read below for more details:

Cancellations

Product Orders Cancellation Policy

All of our physical products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.

Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues. 

Damaged/Quality Issues

For the fastest resolution, please include a photograph demonstrating the quality issue of the damaged area of the physical item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Please email us with these details at leah-steele-shop@support.fourthwall.com

Refunds Policies

Product Orders Cancellation Policy

Because physical products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue. 

PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods. 

International Orders

Will I have to pay any additional taxes on my order if I’m located outside of the US?

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.

Merchant of record

Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.